Business Systems Analyst

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Description

Overview We're looking for a Business Systems Analyst to become a critical partner between the business and IT, owning requirements gathering and driving the delivery of Salesforce and integrated-system enhancements that support Sales, Customer Support, Operations, Client Services, Product, and Marketing. Most of your time will be spent meeting with business stakeholders, translating their requests into clear system requirements, and partnering with the team to determine feasibility, scope, and impact before a solution is built, tested, and deployed. You'll also provide second-tier support, but this isn't a help desk role — most requests require the functional, back-end knowledge of how our systems are configured, and success depends on that depth of expertise. Responsibilities Success will be measured by how independently you can gather and scope requirements, and by how little rework your enhancement initiatives need because you scoped them right the first time. Independently gather, document, and clarify requirements for incoming enhancement requests, and manage a caseload of 3-5 concurrent initiatives with minimal rework. Deliver expert, functional-level second-tier support for Salesforce and integrated systems — beyond front-end troubleshooting. Recognize when a support issue is actually an enhancement opportunity and route it accordingly. Contribute to system audits, governance, and compliance standards with accuracy and reliability. Partner effectively with the Busines

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