IT Service Desk Technician

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Description

Job ID: 9843 Date Posted: October 15, 2026 Space Dynamics Laboratory (SDL) is seeking a full-time, customer service oriented, IT Service Desk Technician to install, configure, upgrade, secure, and troubleshoot software and hardware on Windows and Linux computers in secure and non-secure areas. This position is on-site, non-remote in North Logan, UT. Primary Responsibilities Delivers friendly, accurate, and dependable support to all clients, with a focus on customer satisfaction Follows IT security policies and best practices Handles incident triage for phone calls, walk-ins, and ticket submission support Installs, configures, upgrades, and secures software and hardware Diagnoses and resolves desktop, laptop, mobile device, printer, and peripheral problems with both onsite and remote users Troubleshoots basic network connectivity issues Supports IT asset management (inventory, tracking, lifecycle management) Works with manufacturers for warranty support and managing warranty claims Creates and updates support documentation and identifies areas of improvement Aids, assists, and guides part-time student technicians on team Consistently documents (in detail) all customer service interactions in ticketing system Required Qualifications Must be a U.S. citizen with the ability to obtain and maintain a U.S. Government security clearance High school diploma or equivalent Active CompTIA Security+ (or the ability to obtain within a maximum of 30 days after hire) Ability and desire to

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