Sr. Systems Cloud Engineer

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Description

Job Summary The Systems Engineer Sr. is responsible for administrating and supporting the client’s operating system environments according to best practices, while ensuring high levels of system availability and performance. This role involves solutioning, automating and resolving escalated service issues, and maintaining efficient operations management. Responsibilities Design and define operating runbooks. Coach junior engineers for issue resolution. Responsible for designing and defining operating runbooks. Be available for other engineers and coach them to resolution. Provide L2 troubleshooting and escalated support for datacenter operations, WAN/LAN connectivity, and security. Manage queue and ticket prioritization. Conduct root cause analysis and maintain device performance. Assist with client migrations and complex projects. Deploy, maintain, and lead cloud & on-premises data center solutions. Provide recommendations to improve client operating environment and datacenter technologies. Support the sales team in solution opportunities. Manage complex technical problems. Provide monthly analytics reports of team performance & capacity. Oversee the compliance of Auxis operating processes. Provide technical training for the team. Stay updated on relevant technologies. Make recommendations for performance improvements and automation. Skills and Experience Experience: 6+ years working experience in a related field. Strong experience with Microsoft server operating systems, MS

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