IT Technical Support (French)

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Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role The position covers operational activities combining first-level technical tasks and administrative actions related to IT service operations and support. It includes handling basic incidents, managing service requests through ITSM tools in line with established procedures and standards. The position also involves coordinating with higher-level technical teams for escalations and supporting provisioning activities. Your tasks Provision and decommission virtual machines (VMs) using MyCloud in accordance with operational procedures Manage and monitor IT service tickets through ITSM tools (e.g., ServiceNow, ITZMI) Track service requests and ensure timely updates and resolution follow-up Serve as the primary point of contact for customers regarding infrastructure-related requests and incidents Coordinate with technical support teams (N2/N3) and other stakeholders to ensure efficient issue resolution Support backup and data protection activities in collaboration with the G3DS team Ensure accurate documentation, data consistency, and full traceability of all actions performed

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