COMPUTER CLERK

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Description

About the role We are seeking a Computer Clerk to join our IT support team, based in Tsim Sha Tsui, Yau Tsim Mong District. In this role, you will provide essential technical and administrative support to end-users, ensuring the smooth operation of our computer systems and IT infrastructure. You will be a key member of our Help Desk & IT Support function, responsible for resolving technical issues, managing user accounts, and maintaining detailed records of IT activities. This position is vital in ensuring that our organisation's technology systems operate efficiently and that all staff members receive prompt, professional support. Key responsibilities Provide first-line technical support to end-users via telephone, email, and in-person, troubleshooting hardware and software issues Respond to IT support tickets and manage their resolution in a timely manner, maintaining accurate records of all interactions Install, configure, and maintain computer hardware, peripherals, and software applications Manage user account creation, modification, and deletion in accordance with company policies and security protocols Perform routine system maintenance tasks, including backups, updates, and patches Assist with the inventory management and tracking of IT equipment and assets Document technical issues, solutions, and procedures for reference and training purposes Support the rollout of new IT systems and provide training to end-users on their usage Escalate complex technical issues to s

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