Global Customer Program Manager

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Description

DHL Global Forwarding (DGF)  is the world leader in Ocean freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.   Job Purpose:   The Global Customer Program Manager is responsible for leading strategic customer engagements, ensuring operational excellence, financial healthiness and driving continuous improvement across the customer lifecycle. This role serves as the primary interface between the organization and key customers—overseeing service delivery, commercial performance, business continuity, and long-term account development. It acts as the focal point for all DGF business with customers, including OMS, OFR and AFR performance, relationship and escalation management. stabilization.   Principal accountabilities :   Customer Management Build and maintain strong commercial and strategic relationships with assigned customers.

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