Senior Data Support Engineer

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Description

We are looking for a Senior Data Support Engineer to maintain reliable data operations and application support across market teams. The role combines practical Databricks work with service delivery leadership, helping operational teams maintain consistent support while specialist teams focus on broader analytics initiatives. Requirements • A degree in Computer Science, Information Technology, Engineering or a related discipline. • At least five years in IT operations or service delivery, including three years leading service delivery or application support. • Practical experience operating Databricks notebooks and jobs, monitoring workloads, and maintaining SQL and Python pipelines. • Strong SQL and Python capability for data processing, analytics, reporting and automation. • Experience leading L2 application support in luxury retail. • Strong ITIL knowledge and practical ServiceNow experience. • Ability to manage major incidents, escalations and stakeholder communications, coordinate production fixes, and improve service reliability through monitoring and root cause analysis. • Experience overseeing production changes, releases, CAB activities and operational readiness, with accountability for SLA and KPI reporting. • Capability to plan support resources and shifts, maintain knowledge resources, and meet governance, audit, security and data privacy requirements. • ITIL, PMP, PRINCE2, Agile or ServiceNow certifications are advantageous Information The position covers daily an

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