Network Administrator

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Description

Summary Supports customers' network environments as member of Logicalis’ 24x7x365 operations team, headquartered in West Chester, OH and Troy, MI. Provides support, incident management, problem management and change management for network devices and resources monitored by Logicalis Managed Services. Essential Duties and Responsibilities Performs break/fix troubleshooting, software updates and feature enhancements to networking devices. Works closely with external vendors such as Cisco, AT&T, Verizon, etc. in troubleshooting hardware and circuit issues. Creates and maintains technical and process documentation for troubleshooting purposes. Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages. Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). Understands all Logicalis service offerings to better support customer as well as expanding any service offering to current customers. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adh

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