IT Technician

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Description

First Orion is seeking an experienced candidate for the IT Technician position that reports to the IT Lead. The IT Technician ensures that internal users, endpoints, applications, access, and workplace technology needs are met so employees can securely and effectively complete corporate goals. This role works closely with staff, leaders, vendors, and IT teams to resolve individual and companywide technology issues, maintain operational readiness, and deliver consistent customer experience. What you’ll be doing: Internal User and Executive Support - provide timely support through the IT service management process for hardware, software, accounts, access, printers, mobile devices, video conference systems, collaboration tools, and other workplace technology needs; troubleshoot issues through resolution, document work performed, communicate status, and escalate security or engineering issues appropriately. Endpoint and Infrastructure Operations - order, receive, configure, deploy, maintain, recover, and securely retire Windows and macOS endpoints and peripherals; support endpoint governance, hardware and software inventory, support endpoint OS and application patch coordination, conference room technology, and access control systems. Identity, SaaS, and Employee Lifecycle Support - perform approved onboarding, offboarding, and access-change activities; support identity and access administration, Microsoft 365, SaaS applications, software licensing, group and role assignments, ap

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