IT OPERATIONS ANALYST

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Description

Job Overview The IT OPERATIONS ANALYST is responsible for building, maintaining, and supporting IT services and systems for TE operations in Thailand and Asia Pacific South, ensuring stable, secure, and efficient business operations. This role provides technical support across IT infrastructure, end-user computing, network services, Microsoft 365 platforms, Cisco IP telephony systems, and other IT-related applications and services, excluding SAP application development and support. Key Responsibilities Manage and administer the company’s computing hardware and software systems, including computer equipment, network infrastructure, servers, applications, and communication systems within and outside the TE network. Ensure PC standardization, operating system management, system patching, and compliance with corporate policies, including login script management and Group Policy administration. Monitor and maintain software licenses for PCs and servers, ensuring compliance with company licensing policies and contractual agreements. Administer Microsoft platforms and services, including Microsoft 365, Teams, SharePoint, web-related services, and other collaboration tools. Provide network infrastructure support, including the maintenance and troubleshooting of switches, routers, wireless devices, and related network equipment. Monitor and maintain IT infrastructure and critical business systems to ensure operational stability through preventive maintenance, incident troubleshooting,

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