Sr. Demo Engineer

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Description

Role Summary We are seeking a Senior Demo Engineer to join our global Demo Engineering team, serving as the lead escalation point for technical operations and demo environment tickets within the EMEA region. In this role, you will ensure the reliability, performance, and availability of demo environments used daily by Sales Engineers and field teams. You will bring strong SaaS technical support experience alongside solid knowledge of cloud infrastructure, specifically AWS EC2 and AWS Systems Manager (SSM) . You will be responsible for diagnosing complex issues, streamlining ticket escalations, maintaining system health, and enhancing demo platform automation. Key Responsibilities Regional Escalation & Technical Support Serve as the primary senior technical contact and escalation point for all EMEA demo environment issues and support tickets. Perform deep technical triage, root-cause analysis, and rapid remediation for environment failures, configuration drift, and service interruptions. Partner closely with regional Sales Engineers (SEs) to provide timely ticket updates, operational guidance, and resolution SLAs. Cloud Infrastructure & Systems Operations Manage, configure, and maintain virtual server infrastructure hosting demo environments primarily built on AWS EC2 . Use AWS Systems Manager (SSM) for patch management, remote execution, parameter storage, and system maintenance across regional fleet instances. Monitor service health, application availability, and performance

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