Director, CRM

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Description

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. JOB SUMMARY The Director, Customer Relationship Management (CRM) leads NCL's guest communication strategy across email, push notifications, SMS, and direct mail to strengthen guest engagement, retention, repeat business, and lifetime value. This role is accountable for guest-facing communications throughout the guest lifecycle, including promotional, transactional, and win-back communications, and advances personalization and segmentation to make those communications more relevant. The Director builds and leads the CRM team while establishing an integrated approach to guest communications and personalization throughout the guest journey. POSITION RESPONSIBILITIES • Own guest communication strategy across e

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