Service Design Principal Specialist

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Description

Job Title Service Design Principal Specialist Summary of the role: Shape coherent end-to-end service experiences across Outpayce and Amadeus. Working across user needs, business strategy, technology and operations, this role combines strategic leadership with hands-on service and UX design to make complex solutions usable, scalable and commercially sound. The role influences key stakeholders and cross-functional teams, connecting the overall service experience with the design and validation of digital products, interfaces and interactions. In this role you will be responsible for : 1. Service design strategy and vision · Define service design vision, principles and experience priorities for key Outpayce value streams. · Identify and prioritize improvements across customer, partner and operational journeys. · Establish service standards and success metrics, and support adoption across delivery teams. 2. End-to-end service and systems design · Design complex services using systems thinking, journey models, ecosystem maps and service blueprints. · Translate service concepts into user flows, wireframes, interaction designs and prototypes. · Balance user needs with compliance, risk, operational controls, feasibility and scalability. · Coordinate with Product, Engineering, Operations, Risk, Legal and Customer Support. 3. Evidence-based design and research · Partner with UX Research and Data to plan and synthesize research. · Turn evidence into prioritized opportunities, recommendat

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