Technical Support Engineer

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Description

About Cogent Cogent is an Applied AI Lab building the next generation of AI agents for cybersecurity. AI has fundamentally changed how attacks happen, allowing malicious actors to operate at unprecedented speed and scale. Cogent's "AI Taskforce" assesses petabytes of enterprise data to remediate these issues before critical breaches occur. To stay at the cutting edge, we blend frontier research with real-world execution. Alongside our core product work, Cogent Research serves as our applied AI lab, providing the research horsepower needed to make truly agentic security workflows a reality. We partner with Fortune 500 companies to secure some of the most complex production environments in the world. We're backed by Greylock & Bain Capital Ventures, and we've built a team with the best minds in applied AI. Our team is comprised of people from: Top universities like Stanford, Berkeley, Penn, Duke, Carnegie Mellon, Waterloo Unicorn, high-growth companies like Scale AI, Databricks, Stripe, Tesla, Coinbase World class cybersecurity experts from Wiz, Abnormal AI, Zscaler Preeminent research labs like Deepmind and SAIL About the Role We're hiring our first Technical Support Engineer to own customer issues end to end and build Cogent's support function as our enterprise customer base scales. When an integration breaks or an agent behaves unexpectedly in a customer's production environment, you'll diagnose it, drive the fix with engineering, and close the loop with the customer. What Y

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