Product Manager, Enterprise Platforms & ITSM (Contract Role)

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Description

About the Role We are seeking an experienced Product Manager to lead the strategy, development, and continuous enhancement of enterprise platforms and IT Service Management (ITSM) capabilities. This role is responsible for driving product outcomes through strong business analysis, platform thinking, process optimization, system integration, and cross-functional stakeholder collaboration. The successful candidate will have demonstrated experience delivering enterprise or platform products, managing end-to-end product lifecycles, and translating business needs into scalable technology solutions that improve operational effectiveness and user experience. Key Responsibilities • Lead the end-to-end product lifecycle, including discovery, requirements gathering, solution design, delivery, launch, adoption, and continuous improvement. • Define and manage product roadmaps for ITSM and enterprise platform capabilities, including service request management, incident management, problem management, change management, and access management. • Analyze business processes and user requirements to identify opportunities for standardization, automation, operational efficiency, and service improvement. • Drive the design and implementation of integrations between ITSM platforms and enterprise systems through scalable workflows and product solutions. • Develop platform capabilities that support multiple business functions and enable consistent, efficient user experiences across the organization

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