Sr Lead Site Reliability Engineer - Problem Manager

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Description

Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability. As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Infrastructure Platforms team, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products’ design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production. Job Responsibilities • Serves as the technical authority for Problem Management-led Root Cause Analysis (RCA) reviews across Major Incidents and significant service-impacting events. • Leads deep-dive RCA challenge sessions, validating technical findings, contributing factors, causal relationships, and corrective actions through evidence-based analysis. • Independently assesses the quality and accuracy of investigations, ensuring conclusions are technically sound, complete, defensible, and focused on long-term reliability outcomes. • Drives a culture of blameless accountability by identifying systemic causes, resilience gaps, and opportunities to improve operational performance and engineering practices. • Collaborates with engineering teams to evaluate observability, monitoring,

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