Application Support Specialist III

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Description

ROLE PURPOSE The Application Support Specialist III provides specialist support to technical and business users and helps ensure that IT operations within the Digital Service Layer (DSL) run smoothly. The role plans and coordinates application support activities, investigates complex incidents and root causes, supports changes, releases and deployments, and maintains clear communication with teams, stakeholders and users. The position also supports the DSL Platform as a Service (PaaS) environment and contributes to stable, reliable day-to-day service delivery. ROLE DESCRIPTION Manage and deliver application support within the Digital Service Layer (DSL) team Plan, coordinate and handle application support activities across the assigned environment. Investigate and analyse incidents and recurring problems to establish the root cause and determine an appropriate resolution path. Plan and manage changes within the specified environment. Support software releases and deployments. Provide backup support to relevant team members and leads. Support Platform as a Service (PaaS) services delivered by the DSL team. Ensure timely and effective communication with teams, stakeholders and business users Liaise closely with team members, team managers and relevant stakeholders. Maintain regular communication with users regarding incidents, changes, progress and resolutions. Communicate technical information clearly to both technical and business audiences. Support effective day-to-day IT op

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