Customer Support Agent (Trading Platform)

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Description

About GoCharting GoCharting is one of the most advanced platforms for seeing and trading the markets. Traders use it to read price and volume through professional orderflow tools - footprint charts, volume profile, cumulative delta, DOM - to analyse the market and to place orders through their broker, all in the browser. Our users are active traders in India, the US and around the world: from people learning to read orderflow to professionals who trade every session. 3M+ registered traders, PE-backed since 2025, profitable, with a mandate to scale 10x over four years. The role You'll be the person traders talk to when they need help with GoCharting - and the person who actually solves it. The questions are rarely simple. A footprint chart looks different from what a trader expects. Data for a symbol is delayed. A broker connection drops just before the market opens. An order didn't go through. A subscription didn't renew. Behind each message is a trader who is in the middle of a session and is losing time or money while they wait. Your job is to understand the product deeply enough to find the real cause, give a complete answer, and - when it's a bug - give our engineers everything they need to fix it. Over time, you become one of the people in the company who knows the product best and knows what traders struggle with. What you'll do Solve product questions end to end. Charts and indicators, orderflow tools, market data, broker connections and order execution, account and bi

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