Genesys Cloud Engineer (C-566)

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Description

SMASH, Who we are? We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States. We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step. We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast. We purposefully move away from the “contractor” or “outsourcing” type of relationship. Our clients don’t want contractors or “just a service.” Neither does our talent. Our Benefits Wellness Coverage Remote Work Birthday day off Recognition and rewards system Referrals Program Business skill coaching English classes for Smashers and relatives Learning opportunities This position is fully remote and open to candidates based in LATAM only. Applicants must have citizenship or a valid work permit in Costa Rica, Colombia, or Argentina. Role Summary We are looking for a Junior Genesys Engineer to support the implementation, configuration, and ongoing administration of cloud-based contact center solutions, primarily using Genesys Cloud CX . This role is ideal for an early-career engineer with foundational experience in contact center technologies, cloud communications, technical support, or related platforms who is interested in developing deeper expertise in CCaaS solutions. You will work alongside ex

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