Senior Service Delivery Manager

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Description

About the Role: The Senior Service Delivery Manager works directly with some of the world’s largest and most sophisticated AI customers. You will work closely with customer operational teams driving operational excellence and managing our operational relationship. You will prepare for and drive Quarterly Business Reviews, act as a vital bridge between Nscale’s global engineering teams and our AMER customer base, and lead regional stakeholder management and service governance. Tactical elements of the role include proactively managing service delivery risks, leading incident response for critical escalations, crafting Root Cause Analysis documents for customers, and ensuring change does not adversely impact the availability of your service. The successful candidate will own the end-to-end optimization of critical service delivery processes, driving the adoption of modern best practices across our services. By establishing robust Key Performance Indicators (KPIs) and timely reporting, you will champion a culture of transparency and continuous improvement, minimizing operational friction and maximizing infrastructure availability for your customer(s). Ultimately, your leadership will transform data-driven operational insights into tangible service enhancements. By elevating service quality, scalability, and efficiency, the Senior Service Delivery Manager will directly contribute to Nscale’s strategic growth, safeguarding our reputation as the premier trusted partner for the next

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