Genesys Cloud Architect

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Description

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform. Responsibilities: Lead the end-to-end architecture and design of Genesys Cloud CX solutions Translate business requirements into scalable, secure, and high-performing technical designs Define and drive the technical roadmap for contact center and CX platforms Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems Provide hands-on technical leadership across solution design, development, testing, and deployment phases Guide and mentor engineering teams, ensuring best practices and architectural standards are followed Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms Ensure solutions meet security, compliance, and performance requirements Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation 7+ years of experience in contact center technologies

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