Senior Backend Engineer – Conversational Intelligence team

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Description

Senior Backend Engineer – Conversation Intelligence team Aarhus, Denmark About Puzzel 🔍 We're the AI-native customer experience platform built in Norway, trusted across Europe, and growing fast. For 25 years we've helped contact centres deliver faster, more human service — without the clutter or complexity. Today we're #1 in the Nordics, scaling rapidly in the UK and the Netherlands, with one ambition: become Europe's clear CX market leader. Puzzel Values 🎯 · Built on Trust — our Nordic foundation. Customers, partners, and each other. · Stronger Together — one team, one purpose, shared wins. · Stay Hungry — we raise our game every day. Why we're proud 🏆 · Frost Radar Innovation & Growth Leader in EMEA Customer Experience Platforms (2025) · CX Awards ' Best Mid-Market Contact Center Platform ' (2024) · Flexa Top 10 most inclusive companies and Top 25 for work-life balance, diversity and inclusion, pet-friendly companies and professional services (2026) · Consistently high Glassdoor rating · Mercer -benchmarked pay for equity and market fairness · Puzzel doesn't just build AI for our customers — we’ve embraced it internally, adopting it across the business to work smarter and faster Read more about us here . What you'll do 💻 As a Senior Backend Engineer, you’ll be fully engaged in product development: bringing relevant features to customers, improving production code, and collaborating across functions to create next-generation CX products. More specifically, you’ll work in the

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