Technical Application Support Analyst

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Description

We are a software company building solutions for a global travel organization. Our platforms help make travel experiences smoother and more enjoyable for users around the world. By joining us, you will have the opportunity to work in an international environment, support business-critical applications, and continuously develop your technical and analytical skills. We are a collaborative team that values openness, problem-solving, and fresh ideas. If you enjoy working with applications, troubleshooting issues, and supporting users — this role could be a great fit for you. Your responsibilities Providing application support and guidance to end users, including configuration and best practices Taking ownership of incidents — from escalation through analysis to resolution Troubleshooting and resolving technical issues in a timely and efficient manner Communicating clearly with stakeholders throughout the support process Delivering high-quality support to internal teams and business users Creating and maintaining documentation and contributing to the knowledge base Supporting business analysis, requirements gathering, and testing activities Collaborating closely with QA and other technical teams Participating in on-call (24/7) support on a rotational basis Our requirements Very good command of English (C1/C2) Hands-on experience with Salesforce (strong practical knowledge required) Experience in application support or service desk environment Strong troubleshooting, analytical, an

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