Cloud Operations Manager

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Description

Your mission We are looking for a Cloud Operations Manager to lead and grow our Cloud Operations team. In this role, you will be responsible for the operational excellence of our cloud environment — from ensuring system reliability and observability to driving cost efficiency and actively contributing to customer success. You will work cross-functionally with Support, Technical Account Management, and other engineering teams to represent Cloud Operations in customer-facing engagements and strategic initiatives. This is a people-first leadership role for someone who thrives in a dynamic, distributed environment and who is passionate about operational quality, continuous improvement, and team development. Key Responsibilities Team Leadership Lead, mentor, and develop a distributed Cloud Operations team across multiple locations. Foster a culture of ownership, accountability, and continuous improvement. Drive team performance through clear goal-setting, regular feedback, and career development support. Manage hiring, onboarding, and team structure as the organization scales. Incident Management & Observability Own the end-to-end incident management lifecycle — from detection and response to post-mortem analysis and preventive action. Define and enforce SLAs, SLOs, and escalation procedures. Lead the implementation and continuous improvement of observability and monitoring strategies (metrics, logs, traces) to ensure proactive issue detection and resolution. Drive a culture of bl

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