GCP Cloud Engineer II

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Description

Job Summary We are looking for an experienced GCP Cloud Support Engineer to provide L2/L3 technical support for enterprise cloud environments. The candidate will be responsible for troubleshooting cloud infrastructure issues, managing incidents, maintaining service availability, and meeting customer SLAs in a managed services environment. Key Responsibilities Provide technical support for GCP services, including Compute Engine, VPC, Cloud Storage, IAM, Cloud DNS, Load Balancing, and Cloud Monitoring. Troubleshoot cloud infrastructure, networking, connectivity, performance, and operating system issues. Manage incidents, service requests, problem investigations, and approved infrastructure changes within defined SLAs. Monitor cloud environments, analyze logs and alerts, and perform root cause analysis. Support Terraform-managed infrastructure, including configuration troubleshooting, Terraform plan reviews, and infrastructure drift investigation. Follow change management, security, and operational best practices while implementing production changes. Communicate effectively with customers and internal teams, providing timely updates and technical resolutions. Required Skills 5+ years of IT infrastructure or cloud operations experience, including hands-on GCP support. Good knowledge of GCP core services, cloud networking, Linux/Windows servers, and troubleshooting. Working knowledge of Terraform and Infrastructure as Code (IaC) concepts. Understanding of incident, problem, and c

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