Regional Director of Technical Support

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Description

OUR MISSION At Redwood we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software provides enterprise automation and orchestration for mission-critical business and IT processes. Our platform helps organizations automate workflows across ERP, hybrid cloud, data, and emerging AI systems. Redwood supports global enterprises that depend on reliable, secure automation across cloud and on-premises environments. CORE VALUES ● One Team. One Redwood ● Make Your Own Weather ● Obsess over Customer Success ● Work the Problem ● Be Curious ● Own the Outcome ● Respect Each Other YOUR IMPACT Redwood is moving Global Support to a regional ownership model with consistent follow-the-sun coverage. As Regional Director of Technical Support for APAC you will be the senior Support leader based in Hyderabad, accountable for customer outcomes, operational performance, talent, and local execution across Redwood's product portfolio. You will lead the full India Support organization, which currently has 24 team members reporting through this position and is expected to grow by approximately 100 percent over the next 12 months. You will develop managers, team leads, and support engineers; own executive escalations; and build a strong Hyderabad leadership bench. You will partner with the other Regional Directors and with Engineering, Product, Sales, Customer Success, People, and Finance to deliver one global support experience.This role is

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