L2 NOC Network Engineer

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Description

Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services. With over 200 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies. SUMMARY : The Level 2 NOC Network & System Engineer provides network monitoring, troubleshooting, and operational support for customer environments. This role requires an experienced networking professional who can independently diagnose complex connectivity issues, implement approved changes, and serve as an escalation resource for Level 1 technicians. Responsibilities include supporting firewalls, routers, switches, wireless networks, SD-WAN, and VPNs; coordinating with ISPs and vendors; and maintaining accurate documentation and clear customer communication through resolution. The ideal candidate will have strong hands-on experience with firewalls, SD-WAN, routing & switching, and network monitoring tools, along with basic L1-level system administration skills. The role demands excellent problem-solving abilities, the capability to work under pressure, and a customer-focused mindset. PRIMARY DUTIES include but are not limited to: • Monitor network health, investigate alerts, assess customer impact, and prioritize incidents ac

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