Senior Manager, UX Research (3-year contract)

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Description

Company description: The Hong Kong Jockey Club Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling. Job description: The Department Join us as we shape the future of sports and entertainment at the Club through a strategic mission to transform our digital capabilities. Our flagship programme, operating under the internal acronym ‘AOP', aims to Accelerate our Platform, Product, People, Performance and Potential, bringing this strategy to life through innovation and delivery excellence. AOP's work spans product, technology, operations, delivery and change, creating next-generation experiences and strengthening the capabilities that support the Club's future growth. We are a diverse team passionate about solving complex challenges, delivering meaningful impact, and creating value for customers, members, the Club and the wider community. The Job Lead Strategic User Research and Customer Discovery Define and execute the venture's UX research strategy aligned to business, product and customer outcomes Design and conduct generative and evaluative resear

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