Service Desk Analyst

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Job Description: DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Desk Analyst Location: London (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. The Service Desk Analyst is the first point of contact for users requiring IT support, providing professional and effective Level 1 and Level 2 technical support across the organisation. You will diagnose and resolve incidents, fulfil service requests, and ensure users receive a high-quality, responsive service. Working within an ITIL-aligned service management environment, you will manage tickets in line with agreed processes and SLAs, escalating issues appropriately and keeping users informed throughout. Key Responsibilities Provide Level 1 and Level 2 IT support via phone, email, portal, chat and face-to-face channels. Log

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