Production engineer

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Description

The Production Engineer is responsible for driving the evolution of the firm's monitoring and observability capabilities while actively contributing to the day-to-day operations of the Managed Services organization. The role combines technical leadership in monitoring platform modernization, automation, and operational intelligence with hands-on support responsibilities across client environments. As a member of the Chiasso-based Managed Services team, the individual participates in incident management, service monitoring, on-call rotations, client support activities, and operational governance to ensure the stability, availability, and security of client services. The role also provides expertise and support for CIM-related incidents and operational challenges. Primary Responsibilities Monitoring & Observability Transformation Lead the enhancement and redesign of monitoring dashboards to fully leverage Zabbix Agent 2 capabilities. Drive the migration and decommissioning of legacy NWA Agent monitoring components. Integrate additional infrastructure and applications into the Zabbix platform, including: Vtom servers and batch processing components Year-End environments Application and infrastructure log monitoring Improve the reliability, quality, and relevance of monitoring alerts and log parsing mechanisms. Prepare and support the deployment of new production monitoring infrastructure, including Zabbix servers and proxies. Define and implement security processes, governance,

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