Senior Customer Advocacy Program Manager

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Description

ROLE SUMMARY Temporal has something most companies spend years trying to earn: developers who build their careers on the product, and enterprises running mission-critical systems on it. What we haven't built yet is the system that turns that trust into advocacy at scale. Stories get sourced one at a time under deadline pressure. Reference requests become fire drills. The same recognizable customers get asked again and again. Strong customer experiences don't reliably become field proof, press, keynote moments or product insight. As the first hire on the Customer Advocacy team, you'll be the Director's partner in building the foundations of our Advocacy Systems and making it work day to day. You'll earn the trust of the customers who advocate for us and the Sales teams who depend on them: knowing who our advocates are, what each is open to, and where the field needs proof. You'll help set up the operating machinery and then run it: how we find and nurture advocates, how references are matched and tracked, how customer evidence is created and kept current, and how Sales, PMM, PR, DevRel and Product put it to work. Advocacy here is not a content service. It is a growth system built on trust, and the best version of it invests in customers before there is an ask. The Director sets the strategy for the advocacy system, including its priorities, operating model and measures of success, and owns executive and advisory relationships (the Executive Advisory Board and our partnershi

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