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Service Desk Analyst
office~$3.5K /moMinneapolis, USScore 80.5/1001d ago
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Virteva is looking for a Service Desk Analyst to join our team. Position
Responsibilities
Take initial telephone inquiries and troubleshoot hardware, software, or network problems Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly Document all customer interaction with high attention to detail in accordance with Virteva/Crossfuze policy and customer requirements Update all tickets according to Service Level Agreements (SLAs) Understand and follow Virteva/Cross…
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