Service Delivery Manager

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Description

Position Summary: At managed.com, we're a remote-first, global team. We're also AI-first, so finding practical ways to use AI is part of every role here. As the Service Delivery Manager , you will own partner onboarding, migrations, integrations, and ongoing service-delivery coordination. You will connect partners with technical and operational stakeholders, manage delivery priorities and risks, and improve the quality, efficiency, and transparency of service delivery. What you’ll do: Own the onboarding of new SaaS partners and guide delivery from initial planning through handover Manage end-to-end product onboarding, platform migrations, and integrations across multiple concurrent partner engagements Plan and coordinate delivery activities, resources, priorities, dependencies, and timelines Monitor delivery backlogs, service-level commitments, risks, incidents, and escalations, and coordinate action to resolve blockers Lead partner meetings, delivery reviews, and roadmap discussions while providing clear, timely updates on progress and open issues Translate partner requirements and business needs into clear actions for technical, product, support, and operational stakeholders Maintain delivery documentation, runbooks, status records, risk registers, and handover procedures Report transparently on delivery progress, capacity, risk, performance, and time to go-live Identify practical opportunities for workflow automation, AI-assisted operations, and process optimization Drive

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