IT Technical Intern

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Description

Overview We are looking for a motivated, detail-oriented, and technically curious IT Technical Intern to join our Information Technology team. The intern will gain hands-on experience in IT support, systems administration, troubleshooting, networking, cybersecurity, hardware and software management, documentation, and technology operations while collaborating with IT professionals and business users.Our intent is to develop an IT professional who can understand the organization’s technology environment end to end, translate user and business requirements into practical technical solutions, resolve issues efficiently, support reliable IT operations, and contribute to the continuous improvement of systems, processes, and security practices. Responsibilities • Understand the organization’s IT infrastructure, systems, applications, networks, devices, users, technical requirements, dependencies, and operational challenges.• Assist in providing first-level technical support to employees and users through ticketing systems, email, chat, phone, or in-person support.• Troubleshoot hardware, software, operating system, network, connectivity, access, printing, and application-related issues.• Install, configure, maintain, and support computers, laptops, mobile devices, peripherals, operating systems, and business applications.• Assist with user account provisioning, access management, password resets, permissions, onboarding, offboarding, and identity-related tasks.• Support Microsoft 3

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