IT Support Manager - Technical Senior (Paris)

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Description

The office is located in Paris, France. Ideal candidate would be the one to relocate to Paris. We could establish hybrid mode during trial period, but long term this job is with relocation to Paris being sponsored by the company. The Workplace Operations Manager is responsible for the full range of end-user services (workplace, mobility, collaboration, telephony, user experience), coordinates internal and external teams, manages suppliers, and applies the standards defined by the Infrastructure and Cybersecurity teams. MAIN ACTIVITIES User support and service management Manage user support activity (internal and external) and ensure the quality of service delivered. Supervise, coach, and develop the skills of the support teams. Oversee incident, request, and problem management, ensuring service level agreements (SLAs) are met. Contribute to resolving major incidents and coordinate actions with the various IT teams. Foster a service-oriented culture centered on proximity and user satisfaction. Ensure regular communication with users on major incidents, maintenance operations, service changes, and best practices. Serve as the IT Department’s primary point of contact for Digital Workplace services and ensure an excellent relationship with business teams. Operational maintenance (run) Ensure the availability, performance, and service quality of the entire Digital Workplace ecosystem: Windows and macOS, workstations, Mobility (smartphones, tablets), Microsoft 365, Collaboration to

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