Senior AWS Connect Engineer

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Description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! The Senior Engineer - AWS Connect owns the technical health, maintenance, and continued enhancement of Modivcare's Intelligent Virtual Assistant (IVA) and its supporting contact-center capabilities. The engineer will makes the IVA easier to change, safer to operate, and more reliable for the members, providers, and teams who depend on it. This role works across Amazon Connect contact flows, conversational experiences, integrations, and the AWS services that support them. This role translates business needs into production-ready changes, investigates and resolves live issues, and establishes the engineering discipline required to evolve a customer-facing platform without disrupting service. You will... Amazon Connect & Contact Center Own the technical design, configuration, maintenance, and enhancement of Amazon Connect capabilities supporting the IVA and associated voice and digital customer journeys. Design, build, test, and maintain Amazon Connect contact flows, routing logic, prompts, queues, hours of operation, security profiles, and related configuration. Integrations & Development Develop and support integrations between Amazon Connect, the IVA/conversational layer, and enterprise systems using AWS Lambda, APIs, event-driven patterns, and secure data exchange. Partner with product, operations, contact-

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