Jr. IronCare Engineer- Swing Shift

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Description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way. THE OPPORTUNITY Iron Bow Technologies is seeking a Junior IronCare Engineer to join our growing Managed Services team. In this role, you will provide frontline technical support to several key customers while helping ensure a positive customer experience throughout the support lifecycle. You will be responsible for responding to customer requests, triaging support tickets, gathering information, performing basic troubleshooting, supporting end-user setup, and completing user moves, adds, changes, and deletes. This is a great opportunity for someone who has a passion for technology, enjoys solving problems, and wants to build their career in IT. You’ll work in a fast-paced, customer-focused environment where strong communication, attention to detail, and a willingness to learn are essential. This position is for the Swing Shift (Mon- Fri 12-9pm EST) HOW YOU'LL MAKE AN IMPACT Serve as a frontline point of contact by responding to incoming customer calls and emails through

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