(HQ) Project Manager

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Description

We’re looking for a Project Manager who thrives at the intersection of business, technology, and AI. You will own the client onboarding journey — shaping business processes, EDI integrations, billing and charge logic, and reporting specs — while working shoulder-to-shoulder with our in-house developers to design and refine the platforms that power our operations. Our business volume is growing fast — client tickets are up 60% year-over-year — and we are scaling the team to keep pace. As a truly AI-forward company, we expect you to leverage AI fluently to multiply your impact and help our lean, high-performing team keep scaling capacity faster than headcount. About Our Team: We are an AI-first PM team: AI tools such as Copilot and Claude are part of our daily workflow, extended with a growing library of custom skills, agents, and workflows that accelerate every stage of a project. We use Jira, Confluence, and SharePoint for end-to-end ticket management, documentation, and knowledge-base sharing. We create system screen and process-flow mockups with Miro and AI-built prototypes. We encourage using automation and AI-built tools to streamline workflows and minimize manual work. We have a structured onboarding and training program to help you join the team seamlessly and work side by side with us. KEY RESPONSIBILITIES New Development & Client Onboarding — 40% Lead the end-to-end onboarding of new clients on our internal platforms, from kickoff to go-live. Gather and validate busin

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