Telemetry Operations Manager

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Description

Telemetry Operations Manager MASTERWORKS.AGENCY The Telemetry Operations Manager owns the day-to-day health of Masterworks' client tracking ecosystem: 100+ active digital properties across a diverse nonprofit and Gloo capital partner portfolio. You'll deploy and maintain tracking tags, investigate conversion data gaps, support new client onboarding, and serve as first responder to telemetry issues raised by internal teams. What You'll Own Tag Operations & Maintenance Monitor and maintain Piwik PRO tracking configurations across 100+ client site instances, according to one of several standardized schemas to keep administration clean and efficient. This includes conversion events, goals, and e-commerce tracking Work with development contractors to deploy and update the Masterworks CDN-hosted telemetry stack as platforms evolve and clients change donation platforms, website stacks, or tracking requirements Manage Piwik PRO tag configurations: tags, triggers, variables, and container publishes Keep client tagging synchronized when clients change websites, donation platforms, or ad account configurations Monitoring & QA Review daily and weekly telemetry monitoring alerts, identify gaps in results data collection, and triage issues by severity Debug conversion event failures, identifying issues between changing client technologies and our tracking interface Verify new tag deployments using live page inspection, browser developer tools, and Piwik reporting APIs Continu

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