IT Helpdesk Support, Digital Ops

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Description

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. We are actively seeking a talented IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping resolve technology issues efficiently and delivering an exceptional level of customer experience How you will contribute to revolutionizing electric aviation: Provide end­ user support to resolve computer hardware, software, audio video, basic networking, printing, and other technology related issues in a timely and professional manner Utilize an electronic ticketing system for opening, closing, escalating, and tracking requests and activities across the business Be the first point of contact for IT issues, delivering exceptional service to our users Perform remote troubleshooting through diagnostic techniques and pertinent questions Plan and conduct new hire training related to the use of hardware and productivity software Maintain and install conference room audio video systems and related equipment Create and maintain IT documentation in a detailed manner Minimum Qualifications Proficiency in troubleshooting across Windows, Mac, and Linux operating sy

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