IT Performance Management SME

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Description

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team! Zantech is looking for a talented IT Performance Management SME to contribute to the success of our upcoming Operations and Program Management Support Services project for a Hybrid role based out of Ashburn, VA. IT Performance Management SME Responsibilities The Contractor shall provide an IT Performance Management Subject Matter Expert (SME) who will serve as the lead technical and analytical resource for portfolio oversight. This SME is not responsible for the IT service delivery lifecycle itself; that is the responsibility of the integratorcontract. Instead, this SME is responsible for viewing the integrator's work through the Service Delivery and Resource Allocation (SDRA) program control lens. They will provide the analytical rigor required to assess performance, validate efficiency, and inform Governmentgovernance decisions. Key Responsibilities • Metric and SLA Development: Provide expert guidance in the development of meaningful KPIs and SLAs to measure integrator performance, focusing on value, costeffectiveness,and alignment with Government objectives. • Performance Data

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