Senior Systems Analyst (Digital Experience Services)

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Description

OFFICE OF INFORMATION TECHNOLOGY Senior Systems Analyst (Digital Experience Services) ( 26270184 ) The Senior Systems Analyst (SSA) is a full-stack technical role supporting university-wide Digital Experience platforms and systems. The SSA assists the Technical Support Manager under the Strategic Planning Section in the IT Office in resolving complex technical issues, providing technical guidelines, and supporting proof-of-concept (PoC) and solution validation activities. While Adobe Experience Manager (AEM) is a core platform, the role broadly supports multiple CMS and digital platforms, focusing on performance optimisation, security, and user experience. Responsibilities Assist in resolving complex technical issues across digital experience platforms and enterprise systems; Provide full-stack development and troubleshooting support, including front-end, back-end, integration, and infrastructure touchpoints; Support and review development on CMS platforms, including AEM and other institutional content management systems; Provide solid technical input on system architecture, component design, and integration patterns; Develop technical guidelines, standards, and administrator documentation for internal operational use; Prepare and validate proof-of-concept (PoC) solutions, optimise system performance and user experience by analysing traffic patterns, reducing network latency, and improving response time; Apply solutions such as caching strategies, CDN usage, Apache rewrite r

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