Cyber Security Resilience Operations Specialist

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Description

The Cyber Security Resilience Operations Specialist supports the day-to-day operation of the Cyber Security Resilience services, with a strong focus on service desk activities, operational follow-up, and audit support. The role acts as the first operational layer for File Integrity Monitoring (FIM), Secure Configuration Baseline (SCB), and Vulnerability Management, relieving senior engineers and analysts from administrative, evidentiary, and coordination tasks while ensuring consistency, quality, and audit readiness. What You Will Do Operational & Service Desk Support Act as the primary point of contact for service desk requests and tickets related to: File Integrity Monitoring (FIM), Secure Configuration Baseline (SCB / CIS Benchmarks), Vulnerability Management activities Triage, track, and coordinate operational tickets, ensuring timely handling and clear communication with stakeholders. Perform initial analysis and validation of findings (e.g. expected vs. unexpected changes, status of vulnerabilities, baseline deviations) before escalation. Maintain operational documentation, runbooks, and FAQs related to Cyber Security Resilience services. Tool-Based Operational Activities Operate and support Cyber Security Resilience tooling on a daily basis, including retrieving data, validating results, and supporting reporting activities. Assist in maintaining data quality and consistency across FIM, SCB, and Vulnerability Management tools. Support recurring operational tasks such as

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