Sr Salesforce Developer

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Description

Position: Senior Salesforce Engineer - Service Cloud & Operations Location: Remote Contract Type: Full-time vendor (Direct contract with Inallmedia.com) Time Zone Alignment: Eastern Time (ET) ±2 hours 🧭 About Inallmedia.com Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation. 🚀 Project Overview You will join a high-performing Customer Success & Operations Engineering team supporting and scaling an enterprise post-sales support platform for a major international client. As a Senior Salesforce Engineer, your primary focus will be optimizing Salesforce Service Cloud, automated case management, Omnichannel routing, and agent productivity tools. You will balance active development initiatives—such as AI-driven case summarization, bulk messaging tools, and real-time Salesforce-to-Snowflake data integrations—with operational support rotations to ensure peak platform availability and rapid defect resolution. 🔍 Key Responsibilities Platform Support & Architecture Maintenance: Maintain and support the unified post-sales support and operations architecture built on Salesforce Service Cloud, case management, knowledge repositories, and agent assistance tools. Engineering Workstream Execution: Deliver technical enhancements across key workstreams, includi

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