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Build & Release Support Engineer | CI/CD
MiddleremoteUS, US1w ago
Market insights
📊 Support / SysAdmin: salaries and demand on the marketDetails
- Experience
- 2+ years
- Practices
- CI/CD
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Accountabilities:
- Provide frontline technical support through Slack and ticketing systems, managing multiple requests simultaneously while maintaining high-quality responses and follow-ups.
- Diagnose and troubleshoot build failures, broken CI/CD pipelines, dependency conflicts, configuration errors, packaging issues, and artifact management problems.
- Investigate technical issues involving Maven, Java build systems, Docker, Jenkins, Artifactory, Spinnaker, and related build and release technologies.
- Manage incidents by identifying root causes, coordinating investigations, communicating progress clearly, and guiding developers toward effective resolutions.
- Prepare thorough escalations by collecting relevant logs, reproduction steps, build metadata, severity assessments, and technical context to minimize delays for downstream engineering teams.
- Maintain and improve technical documentation, FAQs, troubleshooting guides, and reusable problem-solution resources to reduce recurring issues and support developer self-service.
- Monitor support performance against service-level agreements (SLAs), customer satisfaction indicators, ticket quality standards, and issue classification requirements.
- Collaborate with engineering and operations teams to identify recurring problems, improve tooling reliability, and maintain efficient software delivery workflows.
- Requirements: 2–5 years of experience in Build and Release Engineering, DevOps, Site Reliability Engineering (SRE), or
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