IT Support Technician Level 1

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Summary IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations. Main Responsibilities Receive and handle user support requests via phone, email, or ticketing system. Classify and prioritize incidents and service requests. Provide first-line technical support for: Windows operating systems Microsoft Office applications Email-related issues PCs and peripheral devices Basic network connectivity issues (Wi-Fi, VPN) Assist users in resolving technical problems and promote IT best practices. Escalate complex incidents to Level 2 and Level 3 support teams. Maintain accurate ticket updates and documentation. Create user accounts, manage access rights, and install standard software. Key Requirements Experience with Windows operating systems Proficient in Microsoft Office Suite Nice to Have: Knowledge of mobile device support Other Details: Location: Barcelona, Spain Start Date: January 1, 2027 End Date: December 31, 2027 Contract: B2B Language Requirements English (Professional proficiency), French (Professional proficiency), Spanish (Good written and spoken skills) Work Schedule: On-site, 5 days per week; no on-call support or business travel required. Rate: open to discussions :)

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