CX Journey Research & Service Designer

Job Description Ready to take your career Global? The CX Journey Research & Service Designer is part research translator, part systems thinker, part facilitator, and part professional problem solver. You’ll help teams see where the experience is breaking down, where customers are doing too much work, where internal handoffs are creating friction, and where we have real opportunities to design something better.

You do not need to be the loudest person in the room, but you do need to be curious, organized, comfortable asking good questions, and able to bring people along when the answer is not simple. If you like making complex things clearer, finding patterns in customer stories, and helping teams move from “we think this is the problem” to “here is what we know and what we can do next,” this role will probably feel like home. What you'll own: Facilitate and lead journey mapping workshops, stakeholder conversations, and customer interviews so we understand the journey from both sides: how touchpoints are delivered inside the business, where friction is showing up, and what customers are experiencing.

Bring together insights from interviews, surveys, VoC data, support themes, product inputs, operational context, and stakeholder conversations so we are not looking at the customer experience through just one lens. Manage project timelines, deliverables, and follow-through so the work keeps moving even when there are multiple stakeholders, shifting priorities, and a lot of moving