Customer Support Technician Helpdesk Offboardings & Access

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Description

Who We ArePixel Machinery is a Boston-based technology consultancy that helps organizations build efficient, flexible, and scalable IT ecosystems. We believe IT should be intelligently automated to enhance security, productivity, and cost-effectiveness—without compromising control or oversight. Achieving this requires deep technical expertise, strategic planning, and precise execution. SummaryAs a Customer Support Technician on our Help Desk team, you will own the technical offboarding and access-deprovisioning lifecycle across our client organizations—nonprofits, tech startups, and small/medium businesses. When someone leaves a company, you are the person who makes sure their access is removed quickly, completely, and accurately. Alongside that ownership, you'll provide tier-1 help desk support—onboardings, access and license requests, and general IT troubleshooting—and help keep our support queues moving at pace. Who You AreYou move fast and stay accurate -- you're comfortable working through high ticket volume (think 30 tickets a day, not 5) without losing precisionYou have razor-sharp attention to detail, especially where access, security, and data are concerned. You understand that a single missed de-provisioning step is a real risk, not a rounding errorYou're process-oriented and dependable: you follow checklists and protocols carefully, and you document your work so the next person can trust itYou can prioritize under pressure and keep a cool head when the queue fills up and new tickets keep landingYou're empathetic, p

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