Collections Manager

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Description

Benefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceBenefits:Competitive SalaryEmployer Paid Medical, Dental, Vision InsuranceCompany Provides EAP (Employee Assistance Program)Paid Time Off401(k) plan + employer matching contributionsMonday to Friday scheduleMust be based out of Sarasota, FL! GROW WITH US! National Service Bureau (NSB) is seeking an experienced Call Center/Collections Manager. NSB is focused on Accounts Receivable Management and Subrogation and has grown exponentially over the last 34 years to become a leading national agency. Collections Manager Job Description:We are seeking a Collections Manager with experience leading teams, who can empathize with consumers and has the ability to maintain professionalism at all times. This role ensures that all call center, collections, and training goals are met. Other job functions include:Analyzes, evaluates, and reports on performance, service, KPIs and other metrics Makes recommendations for action plansPerform continued training and educationImplements call center and collection operational strategiesProvides daily personnel management and oversightConducts regular 1:1’s and annual performance reviewsRecommends changes to employee levels based on activity and performanceEnforce company policies and hold team members accountable Collections Manager Skills Required:3-5+ years in a high volume collections managementExperience in managing a remote team environmentExperience scheduling call center operations and running call campaignsExcellent call center and/or collections management skillsResults oriented with the energy and ability to deliver results dailyStrong analytical and problem solving skillsUnderstanding of and respect for compliancePositive attitude and approachAbility to drive, encourage, and motivate a teamWillingness to exemplify our Core ValuesCore Values: Follow

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