Vice President of Customer Growth

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Description

About UsPatientIQ is the leading outcomes intelligence platform for healthcare — purpose-built to help health systems, specialty practices, medical device companies, and medical societies collect, analyze, and act on patient-reported outcomes data at scale. About The RolePatientIQ is hiring its first VP of Customer Growth — a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program across our full customer base. This is not a traditional CS role. The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success-Specialty Practice. Role ResponsibilitiesOwn the full NRR and expansion ARR targets for PatientIQ — the primary commercial metric for this roleLead three teams: CS Enterprise (health systems, new strategic partners), CS Specialty Practice (specialty practices), and Outcomes Research & Registries (Provider, MedTech, Societies)Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans tied to ARR growthOwn the Strategic Account Program for named accounts — executive relationship management, multi-year expansion planning, and EBR cadenceBuild the CS-as-revenue operating model: playbooks, tooling, metrics, and team structure that treats CS as a growth engine, not a cost centerPartner with the VP Provider Sales

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